Last updated: October 25, 2025
1. Overview
White Glove MasterCare Home Services (“we,” “our,” “us”) provides home-service booking, project scheduling, and technician dispatching through our mobile app and website. This Privacy Policy explains how we collect, use, and protect your information.
2. Information We Collect
Personal Details: Name, phone number, email address, service address, payment information (processed securely through our third-party providers).
Usage Data: Device type, app interaction, cookies, approximate location.
Media Uploads: Photos or videos you provide when describing a service.
Optional Security Features: Voice or camera recordings (if you opt in). These are used only for safety and service-quality documentation.
3. How We Use Your Information
To confirm and manage bookings or projects.
To communicate updates, scheduling changes, and confirmations.
To improve service performance and customer support.
To verify property ownership or access when needed.
To comply with legal, safety, and insurance requirements.
4. Sharing of Information
We do not sell your data.
We may share limited details with:
Verified technicians performing your service.
Payment processors (Stripe or equivalent).
Cloud service providers for secure storage and notifications.
All partners follow strict data-protection and confidentiality rules.
5. Data Security
Your data is encrypted in transit and at rest. We maintain role-based access controls, device authentication, and monitoring. Optional voice or camera data is stored temporarily and deleted after service verification (within 30 days unless required for insurance purposes).
6. Your Rights
You may request access, correction, or deletion of your personal information by contacting privacy@whiteglovemastercare.com
.
You may also opt out of marketing communications at any time.
7. Children’s Privacy
Our services are not intended for users under 18 years old.
8. Updates
We may update this policy as needed. The date above shows the latest revision. Continued use of the app means you accept those changes.
